These Terms of Service ("Terms") govern your access to and use of T-Matic AI and related services (the "Service") provided by MavenEcommerce Inc. dba MavenSolutions ("Company," "we," "us," or "our"), a company incorporated in Texas with its principal place of business at 111 Congress Ave, Ste 500, Austin, Texas 78701.

By creating an account or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and "you" refers to that organization.

1. The Service

T-Matic AI is an AI-powered marketing platform that uses a knowledge graph to produce brand-consistent content, manage multi-channel publishing, and generate performance analytics. The specific features available to you depend on your subscription plan.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of material changes when practicable. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

2. Accounts

You must create an account to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at [email protected] if you suspect unauthorized access.

You must provide accurate and complete information when creating your account and keep that information current. You may not create accounts for others without their consent, impersonate any person or entity, or create multiple accounts to circumvent plan limits or restrictions.

You must be at least 18 years old to use the Service.

3. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Produce, distribute, or publish content that is defamatory, obscene, harassing, hateful, or fraudulent
• Generate spam, unsolicited bulk communications, or deceptive advertising
• Infringe intellectual property rights of any third party
• Make false claims about products, services, qualifications, or endorsements
• Violate any platform's terms of service when publishing via connected integrations
• Attempt to reverse-engineer, decompile, or extract the underlying models or systems
• Use automated means to scrape, crawl, or extract data from the Service without authorization
• Circumvent usage limits, access controls, or billing systems
• Interfere with or disrupt the Service or its infrastructure

You are solely responsible for all content you input into the Service and all content generated and published through the Service on your behalf. We reserve the right to suspend or terminate accounts that violate these restrictions without prior notice.

4. Your Content

"Your Content" means any data, text, documents, images, brand assets, or other materials you upload, input, or otherwise provide to the Service, including the outputs generated using your Content.

You retain all ownership rights in Your Content. By using the Service, you grant us a limited, non-exclusive, worldwide license to process Your Content solely to operate and provide the Service to you. We do not claim ownership of Your Content, and we do not use it to train AI models.

You represent and warrant that (a) you own or have the necessary rights to Your Content, (b) Your Content does not violate any third-party rights, and (c) your use of Your Content through the Service complies with all applicable laws.

5. Generated Content

Content generated by the Service ("Generated Content") is provided to you based on Your Content and inputs. You own the Generated Content subject to these Terms. You are responsible for reviewing Generated Content before publishing and ensuring it is accurate, appropriate, and compliant with applicable laws and platform policies.

AI-generated content may occasionally be inaccurate, incomplete, or inappropriate. We do not warrant the accuracy, completeness, or fitness for any particular purpose of Generated Content. Do not rely on Generated Content as legal, financial, medical, or professional advice.

6. Payment and Subscriptions

Paid plans are billed in advance on a monthly or annual basis. Prices are listed on our pricing page and are subject to change with 30 days' notice to active subscribers.

Cancellation: You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods, except as required by applicable law or at our discretion.

Failed payments: If a payment fails, we will notify you and attempt to retry. If payment is not resolved within 7 days, we may suspend access to the Service until payment is resolved.

Taxes: Prices are exclusive of applicable taxes. You are responsible for any sales, use, VAT, or similar taxes imposed on your use of the Service.

7. Intellectual Property

The Service, including all software, designs, trademarks, logos, and documentation, is owned by us or our licensors and is protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property other than the limited license to use the Service as described here.

"T-Matic AI," "Maven," and our logos are trademarks of MavenEcommerce Inc. You may not use these marks without our prior written permission.

8. Third-Party Services and Integrations

The Service may integrate with third-party platforms (social media networks, advertising platforms, CMS systems, etc.). Your use of those platforms is governed by their own terms and privacy policies. We are not responsible for the availability, content, or practices of third-party services.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION.

WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT GENERATED CONTENT WILL BE ACCURATE OR COMPLETE, OR THAT ANY DEFECTS WILL BE CORRECTED.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to (a) Your Content, (b) your use of the Service, (c) your violation of these Terms, or (d) your violation of any third-party rights.

12. Termination

Either party may terminate these Terms at any time. You may terminate by canceling your account. We may suspend or terminate your access immediately if we believe you have violated these Terms or if required to do so by law.

Upon termination, your right to use the Service ceases. You may export your knowledge graph data for 90 days following termination. After that period, your data will be deleted in accordance with our Privacy Policy.

Sections that by their nature should survive termination (including IP ownership, disclaimers, limitations of liability, and governing law) shall survive.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Travis County, Texas, and you consent to personal jurisdiction in those courts.

For users in jurisdictions where mandatory consumer protection laws apply, nothing in these Terms limits any rights you may have under those laws.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or in-app notice at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes your acceptance of the updated Terms.

15. Contact Us

Questions about these Terms? Contact us at:

MavenEcommerce Inc. dba MavenSolutions
Attn: Legal
111 Congress Ave, Ste 500
Austin, Texas 78701
[email protected]