This Privacy Policy describes how MavenEcommerce Inc. dba MavenSolutions ("Company," "we," "us," or "our") collects, uses, and shares information about you when you use T-Matic AI and any related services (collectively, the "Service"). By using the Service, you agree to the collection and use of information as described in this policy.

Our mailing address is: 111 Congress Ave, Ste 500, Austin, Texas 78701.

1. Information We Collect

Information you provide directly

• Account information: Name, email address, password, and billing information when you register or subscribe.
• Brand and business data: Content, documents, URLs, brand guidelines, and other materials you upload to build your knowledge graph.
• Communications: Messages you send to Maven, support requests, and feedback you submit.
• Payment information: Billing address and payment method details processed through our payment processor. We do not store full card numbers.

Information collected automatically

• Usage data: Pages visited, features used, content generated, publishing activity, and session duration.
• Device and log data: IP address, browser type, operating system, referring URLs, and error logs.
• Cookies and similar technologies: Session cookies for authentication, analytics cookies to understand how the Service is used, and preference cookies to remember your settings. See Section 8 for details.

Information from third parties

• Connected channels: If you connect social media accounts, email platforms, or other publishing channels, we receive data necessary to publish content and retrieve performance analytics on your behalf.
• Single sign-on: If you authenticate via Google or another provider, we receive basic profile information from that provider.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service
• Power the knowledge graph and Maven AI responses relevant to your brand
• Process payments and send billing-related communications
• Send transactional emails (account confirmations, password resets, usage alerts)
• Send product updates and marketing communications (you may opt out at any time)
• Monitor and analyze usage patterns to improve performance and reliability
• Detect, prevent, and respond to fraud, abuse, and security incidents
• Comply with legal obligations

We do not train our AI models on your knowledge graph data or the content you generate. Your brand data is used solely to produce outputs for your account.

3. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

• Service providers: Third-party vendors who assist us in operating the Service (cloud hosting, payment processing, email delivery, analytics). These vendors are bound by confidentiality obligations and may only use your data as directed by us.
• AI infrastructure providers: We use third-party AI model providers to power content generation. Prompts are constructed from your knowledge graph data and processed by these providers solely to return outputs to you. We have data processing agreements in place with these providers.
• Connected integrations: When you authorize a connection to a third-party platform (social media, CMS, ad platform), data is shared with that platform only as necessary to fulfill the integration.
• Legal requirements: When required by law, regulation, court order, or to protect the rights and safety of our users or the public.
• Business transfers: In connection with a merger, acquisition, or sale of assets. You will be notified before your data is transferred and becomes subject to a different privacy policy.
• With your consent: For any other purpose with your explicit consent.

4. Data Retention

We retain your account data for as long as your account is active or as needed to provide the Service. If you cancel your account, we will retain your data for 90 days to allow for reactivation or export, after which it is deleted from our systems. You may request earlier deletion at any time (see Section 6).

Certain data may be retained longer when required by law or for legitimate business purposes such as fraud prevention, dispute resolution, or enforcing our agreements.

5. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security assessments. See our Security page for details.

No method of transmission over the internet is 100% secure. If you believe your account has been compromised, contact us immediately at [email protected].

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Opt-out of marketing: Unsubscribe from marketing emails at any time using the link in any marketing email or by contacting us.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days. We may need to verify your identity before fulfilling a request.

7. International Data Transfers

T-Matic AI is operated from the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States where our servers are located. By using the Service, you consent to the transfer of your information to the United States.

For users in the European Economic Area (EEA) or United Kingdom, we rely on Standard Contractual Clauses or other lawful transfer mechanisms when transferring personal data internationally.

8. Cookies

We use the following types of cookies:

• Essential cookies: Required for authentication and basic functionality. Cannot be disabled.
• Analytics cookies: Help us understand how users interact with the Service. You may opt out via your browser settings or our cookie preferences.
• Preference cookies: Remember settings such as language and display preferences.

You can control cookies through your browser settings. Disabling certain cookies may affect Service functionality.

9. Children's Privacy

The Service is not directed to children under 13 (or under 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us at [email protected] and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice in the Service at least 14 days before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions, requests, or concerns, contact us at:

MavenEcommerce Inc. dba MavenSolutions
Attn: Privacy
111 Congress Ave, Ste 500
Austin, Texas 78701
[email protected]